In compliance with current regulations, the entity THALASSA TALLER DE VINO, S.L., operating online via this website WWW.LAMELONERA.COM, hereby details the general terms and conditions for the products and/or services offered through it, which establish the rights and obligations of the parties.
Identification
These General Terms and Conditions (hereinafter “Conditions”) regulate the relationship between THALASSA TALLER DE VINO, S.L. (hereinafter the “Provider”) and customers (hereinafter the “User”), concerning all transactions carried out through the online store’s website.
- Company Name: THALASSA TALLER DE VINO, S.L.
- Trade Name: BODEGA LA MELONERA
- Tax ID (CIF): B63858047
- Address: CAMINO RONDA SETENIL S/N
- Town/City: RONDA
- Province: MÁLAGA
- Postal Code: 29400
- Phone: 952878581
- Email: info@lamelonera.com
Acceptance
By accepting these Conditions, the User declares:
- That they are a person with the capacity to contract according to current regulations.
- That they have read and accept these Conditions.
Availability
The User will always have access to the conditions prior to initiating the product contracting procedure, and these conditions can be stored and/or reproduced on a durable medium.
Validity or Duration
The period of validity or duration of these Conditions will be the time they remain published on the website and will apply from the moment the User uses the website or proceeds to contract any product.
Modifications
The Provider reserves the right to unilaterally modify these Conditions, without affecting goods or promotions previously acquired by the User.
Nullity
If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision, with the rest of the Conditions remaining in full force and effect.
Purpose of the contract
This contract regulates the contractual relationship of sale and purchase between the Provider and the User when the latter accepts the purchase during the online contracting process. It includes the delivery of one or more products in exchange for a specific price publicly displayed on the website.
User Registration
The User may register on the website using the corresponding form and entering the required personal data (name and surname, email, and password). The user undertakes to safeguard their credentials and keep their personal data updated.
Geographic Scope
This website operates and sells only within Peninsular Spain and the Balearic Islands. Orders outside this territory are not accepted or delivered.
Product Information
The Provider offers detailed information about product characteristics, including technical descriptions and photographs.
Taxes, currency, and shipping costs
All prices include Value Added Tax (VAT) and are expressed in euros (€). Shipping costs are not included unless otherwise stated.
Language of the contract
The contracting process and pre-contractual information are available in Spanish and English.
Steps of the contracting process
The purchase process includes:
- Summary of products added to the cart.
- Registration or guest checkout.
- Shipping information and delivery method.
- Payment information and order review.
Product Availability
Product purchases are subject to stock availability. In case of delay, the User will be notified via phone or email.
Maximum Order Amount
There is no maximum order amount.
Order Cancellation
Orders can be canceled with a full refund if they have not left the warehouse (within the first 48 hours). If the order has already shipped, a shipping fee of €8 will be deducted from the refund.
Shipping Costs and Delivery Time
Shipping costs may be free for orders over €42 or €8 for smaller orders. The delivery period begins after order preparation (~48h) and depends on the transport company.
Invoice
The invoice can be viewed and downloaded from the user’s control panel and is also sent by email.
Payment Methods
The User can pay by credit/debit card or bank transfer. Cash on delivery is not accepted.
Returns and Withdrawal
The User may withdraw from the purchase or make a claim if the product does not conform to the contract or is damaged, by contacting customer service.
Customer Service
For help, suggestions, or complaints, contact INFO@LAMELONERA.COM or 951 194 018, Monday to Friday from 08:00 to 17:00.
Product Warranty
There is no specific warranty given the type of products sold.
Provider’s Rights
- To maintain, modify, or suspend the website without prior notice.
- To modify offer prices.
- To reject orders due to lack of stock or non-payment.
- To reserve ownership of the item until full payment.
Limitation of Liability
The Provider will not be liable for damages arising from the use of the site, incorrect information provided by the User, or interruptions in electrical or telecommunications services.
Applicable Law and Jurisdiction
These Conditions shall be governed by Spanish law, and any dispute shall be submitted to the competent Courts and Tribunals of the user’s domicile or, if residing outside Spain, the domicile of the website owner.
Online Dispute Resolution Platform
The European Commission has launched a platform to help consumers and traders resolve disputes related to online purchases: https://webgate.ec.europa.eu/odr/